Refund Policy
Subscriptions are billed in the currency configured in the Super Admin panel through Stripe. This policy explains how trial, cancellation and refund requests are handled.
Free trial
Use the free trial to evaluate whether Odenaro fits your business before committing to a paid plan. No credit card is required for the free trial unless checkout states otherwise.
Subscriptions
Paid subscriptions are charged annually according to the selected product package. Prices are shown in the configured billing currency and may not include taxes, bank fees, currency conversion fees or charges applied by the customer’s bank/card provider.
Refund review
Refund requests are reviewed case by case. We normally prioritize requests involving duplicate payments, accidental charges, major technical access issues or billing mistakes. Partial refunds, service credits or denial of refund may apply depending on the circumstances and usage.
Cancellations
Cancelling a subscription stops future renewal according to the Stripe subscription status. Access may remain available until the end of the already-paid billing period unless otherwise configured.
Contact
For refund questions, contact support with your company name, billing email, approximate payment date and reason for the request.
For questions, contact info@odenaro.com.